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Monthly Website Maintenance Policy

Thank you for your interest in a monthly website maintenance package. Maintaining your website on a regular basis is one of the most important ways to protect your investment in your website. This document explains Solvent Web LLC’s policies for monthly website maintenance packages.

Pricing and Payments

Solvent Web LLC offers two website maintenance packages:

  1. Basic website maintenance.
  2. Premium website maintenance.

Website maintenance subscribers must purchase a separate maintenance package for each website to be maintained.

Monthly Schedule

Solvent Web LLC performs website maintenance each calendar month.

Hour allotment

Each monthly website maintenance package include an hour allotment:

  1. Basic website maintenance packages have an hour allotment of 1 hour per month.
  2. Premium website maintenance packages have an hour allotment of 2 hours per month.

Website maintenance subscribers may request service on the maintained website up to their hour allotment. If a subscriber’s requests exceed their monthly hour allotment, Solvent Web LLC will inform the subscriber and offer to perform the remaining tasks at Solvent Web LLC’s normal billing rate.

Solvent Web LLC will deduct a minimum of 15 minutes from the subscriber’s hour allotment each calendar day where service requests are fulfilled. If time spent on service requests exceeds 15 minutes during a calendar day, Solvent Web LLC will round the time to the nearest 15 minute interval.

For any maintenance subscriber who has purchased multiple website maintenance packages, Solvent Web LLC will aggregate the total hour allotment for the subscriber. This total hour allotment may be used for all websites being maintained.

Unused hours do not rollover into subsequent months.

Software updates

Each website maintenance subscriber has a standing monthly request for Solvent Web LLC to update website software. If applicable, “website software” includes:

  1. Core software for the website content management system.
  2. Website plugins.
  3. Website themes.

Any time Solvent Web LLC spends updating this website software counts against the subscriber’s hour allotment.

Remote Backups

At least once per calendar month, Solvent Web LLC makes backup copies of:

  1. The main website files.
  2. The main website database.

All other items (including emails) are not guaranteed to be backed up.

The procedure to make these backup copies may be automatic or manual. Backups are moved to a different server (or drive) than the one hosting the website. Backups are retained for at least 90 days.

Upon request, Solvent Web LLC will restore a backup copy of the website maintenance subscriber’s website one time per month.

24/7 uptime monitoring

Solvent Web LLC uses an automatic system to check the HTTP status code of the homepage of each website under a monthly maintenance package. These checks are scheduled to be performed every hour of every day. This service is offered simply as a courtesy to website maintenance subscribers. Solvent Web LLC does not guarantee website uptime for the maintained site. Solvent Web does not guarantee uptime for the automatic monitoring system.

Account summaries, cancellation, and refunds

Upon request, Solvent Web LLC will provide a statement of account and a summary of maintenance performed.

Website maintenance subscribers may cancel their maintenance service at anytime by written request. After cancellation, website maintenance subscribers will receive a prorated refund for advanced payments on website maintenance services not yet performed.